Frequently Asked Questions
Everything you need to know about our premium flooring and services.
Do you offer professional carpet installation?
Yes, we provide expert installation services for all our carpets and flooring. Our certified team will measure, prepare your subfloor, and ensure a perfect fit with a professional finish.
How long does shipping take for online orders?
Stocked items typically ship within 2-3 business days. Depending on your location, delivery usually takes between 5 to 10 business days. Custom-cut orders may require additional processing time.
Can I request carpet samples before purchasing?
Absolutely. We offer a sample service so you can see and feel the quality of our materials in your own home lighting before making a final decision.
What is your return policy for flooring products?
Unopened, standard-sized area rugs can be returned within 30 days. Please note that custom-cut carpets and special orders are non-refundable unless they arrive damaged or defective.
Are your carpets suitable for high-traffic areas?
We carry a wide range of durable materials, including nylon and wool blends, specifically designed for high-traffic areas like hallways and living rooms to ensure long-lasting wear.
How do I maintain and clean my new carpet?
We recommend regular vacuuming and a professional deep clean every 12-18 months. Specific care instructions vary by material and are provided with every purchase.